What payment methods do you accept?
We accept Paypal and major international debit or credit cards, including Visa, MasterCard, American Express, Discover, Diners Club and JCB. All debit or credit cards payments are securely processed through Stripe.
Can I order by phone?
Unfortunately for security reasons we do not take orders over the phone. This is to protect your credit card details and to ensure that all orders are processed in a secure payment environment.
Do you charge sales tax?
We do not charge sales tax for deliveries.
When will my order be authorized?
When you reach the final billing page and submit your order, we will contact your bank/card issuer for authorization to take payment from your account. Once the payment is authorized, you will receive an email confirming your order, and the payment will be taken from your account shortly. If payment is authorized but we have query with your order, an email will be sent to your to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
What are your shipping options and prices?
Standard, Express and International delivery services are available. Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
What is your estimated time of delivery?
For standard delivery you can expect your order in 3-5 working days. For Express delivery please allow 1-3 working days for delivery. For Worldwide delivery please allow 5-21 working days for delivery.
Do you ship to multiple to addresses?
We cannot split an order to be delivered to multiple addresses. We can however deliver to a different address from that of your billing address.
How can I track my order?
We will provide a tracking number as well as the scheduled delivery date for your order. You can track your delivery order directly from the courier’s website. Please remember that if your have a query relating to any information held on the courier’s website you must contact them directly. If a delivery has been attempted and you have received a card from the courier, please contact them to arrange another delivery.
Are customs fees included in my payment?
No, customs fees and duties are set by the shipping destination country. For this reason, we are unable to estimate customs fees or duties in our handling fees. Customs fees are the responsibility of the customer importing the product.
Can I add a new item to an existing order?
Unfortunately once your order has been confirmed via email you cannot add a new item to your order. You will have to place a separate order.
Can I cancel my order?
If your order has not already shipped, you may cancel your order by contacting our Customer Care via email at firstname.lastname@example.org.
What is your exchange/refund policy?
Your satisfaction is our primary goal. Please click here to carefully review our return/refund instructions and policy.
What does temporarily out of stock mean?
This means that we do not currently have inventory for the item in question. If the item is on backorder, we will provide an estimated time of arrival.
How do I receive a promotion code?
Our returning customers regularly receive emails with discounts and promotional specials. Make sure you type your code to the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we cannot amend the order later on.
Can you provide more information on a product?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. If there is anything further information you feel we need to put on there to help you, please let us know what information you would like to see and we will do our best to include it.